The platform behind the modern
Concierge DeskThe industry leading app for hotels and hospitality venues to capture, manage, fulfil, and bill every guest request with operational precision.
The concierge desk as a revenue engine
Concierge teams are expected to deliver more than their systems allow. Valuable requests remain off-book.
We introduces structure. Requests are captured, fulfilled, and linked directly to guest billing.
By capturing requests digitally and connecting them directly to supplier fulfilment and guest billing, the platform allows hotels to transform concierge operations into measurable revenue contributors.
Our product features the full concierge request lifecycle through a dedicated iPad interface, supported by client-facing iOS and Android applications
A driving force to deliver better and increase revenue
Guest Recognition
Guest profiles sync directly from the hotel’s PMS, giving concierge teams immediate visibility of room details, preferences, and historical interactions.
Request Command Center
Every request is captured, categorised, assigned, and monitored through a central dashboard used by concierge and guest services teams.
Supplier Coordination
Local service partners - drivers, restaurants, guides, and experience providers - can be organised and managed through structured fulfilment workflows.
Financial Loop Integration
Once a service is confirmed, the cost and markup are automatically posted to the guest’s folio through PMS integration.
Guest Preference Memory
Preferences and service history remain attached to the property’s record, allowing teams to recognise returning guests regardless of staff changes.
Hyggs Escalation Network
Requests beyond local capability can be escalated to Hyggs’ global fulfilment team while remaining white-labeled under the hotel’s brand.
Your guests. Your data
Guest information is one of the most valuable assets a hospitality brand possesses. Hyggs.io is built with strict data separation to protect that relationship. Each hotel operates within its own isolated database environment. Guest profiles, preferences, and service histories remain the exclusive property of the hotel.
We provide the infrastructure and tools required to manage the operation but does not claim ownership of the guest relationship. This model ensures privacy, compliance, and operational independence for every property.
How it works
Our platform brings the full concierge operation into one connected platform - capturing requests, coordinating delivery, and closing billing seamlessly from start to finish.
1. Guest arrives
Guest details are synchronised from the property management system.
2. Request is captured
Requests are submitted by the guests through concierge teams, tablets, QR access points, or messaging channels.
3. Service is coordinated
The concierge team assigns suppliers, schedules services, and confirms pricing.
4. Real time tracking
The concierge tracks the service for guest and is available for any updates or amendments through the app.
5. Experience is delivered
Service providers fulfil the request.
6. Billing is closed automatically
Charges and markups sync directly to the guest folio.
Extending the concierge beyond the hotel
Even the strongest concierge teams occasionally encounter requests that exceed local capacity.
Our system includes a native escalation layer that connects hotels to the Hyggs global concierge network. Through this system, properties can fulfil complex or high-value experiences - such as private aviation, villas, or specialised events - while maintaining the guest relationship.
The hotel remains the primary point of contact.
We operate quietly in the background.
Built for hospitality teams who value operational efficiency
We support a wide range of hospitality environments.
Luxury Hotels
Structure concierge operations with clear requests and financial visibility.
Branded Residences
Maintain continuity of service and long-term resident preferences.
Resort Properties
Coordinate experiences, excursions, transport, and dining with operational clarity.
Concierge Operators
Deploy a branded request management platform across multiple locations.
Luxury Hotels
Structure concierge operations with clear requests and financial visibility.
Branded Residences
Maintain continuity of service and long-term resident preferences.
Resort Properties
Coordinate experiences, excursions, transport, and dining with operational clarity.
Concierge Operators
Deploy a branded request management platform across multiple locations.
Doing it the Hyggs way
Hyggs.io introduces a structured, connected system that unifies requests, coordination, and billing in one place.
Complete Operational Visibility
Guest data syncs directly from your property management system, giving teams instant access to accurate, up-to-date information.
Consistent Service Delivery
Standardised workflows ensure every request is handled to the same high standard, while still allowing for personalised service.
Protected Revenue
Automated billing captures all services and markups, removing manual errors and eliminating missed charges.
Seamless Billing Integration
Charges and markups are automatically posted back to the guest folio, removing manual reconciliation and eliminating revenue loss.
Complete Operational Visibility
Guest data syncs directly from your property management system, giving teams instant access to accurate, up-to-date information.
Consistent Service Delivery
Standardised workflows ensure every request is handled to the same high standard, while still allowing for personalised service.
Protected Revenue
Automated billing captures all services and markups, removing manual errors and eliminating missed charges.
Seamless Billing Integration
Charges and markups are automatically posted back to the guest folio, removing manual reconciliation and eliminating revenue loss.